Returns & Exchanges

At Kralerhair, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused and unopened products in their original packaging. Please ensure all security seals remain intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] within 30 days of delivery with your order number and reason for return.

• 2.
  Prepare Your Package

  Securely pack the items in their original, unopened packaging, ensuring that all tags and protective hygiene seals are still attached.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.